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Our Terms shape how your account works

When you open an account with bola21, you're agreeing to how we handle deposits, withdrawals, gameplay and account security.

Account access across devicesPayment verification and timingWithdrawal and dispute resolution
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bola21 Our Terms shape how your account works
TERMS QUESTIONS

How to reach us if you need clarity

Live Chat Our support team answers terms and account questions daily from 09:00 to 23:00 Indonesia time. Chat is fastest for urgent clarifications about your account status or payment holds.
Email Support Send detailed questions about policy, withdrawals or dispute cases to our support email. Responses arrive within 24 hours, with full documentation of your case included.
In-Account Messages Open your account dashboard and check the Messages tab. We post updates on policy changes, account holds or verification needs directly there with timestamps.
SECURITY AND DATA

How we protect your account and information

Account Verification

Every withdrawal triggers a verification check against your deposit history and identity documents. This protects both your account and our settlement process. If documents are flagged, we contact you within 2 hours.

Data Retention

We keep your account data, transaction history and chat logs for 7 years after account closure. This covers dispute resolution and regulatory requirements. You can request a data export anytime via your account settings.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to track which games and payment methods work best. No third-party tracking is sold. You can manage cookie settings in your browser or disable them in your account preferences.

Deposit and Withdrawal Limits

Your account starts with standard daily deposit and withdrawal limits set by local payment rules. These can be adjusted by requesting a change through our support team with documentation of your circumstances.

Account Closure and Suspension

You can close your account anytime by heading to account settings, clicking Close Account, and confirming. Suspended accounts for policy violations cannot reopen. Reason and appeal options are sent to your registered email.

Request Your Data or Changes

Contact our support team via live chat or email to request a full data download, correct outdated information or dispute a transaction. We respond within 48 hours with next steps.

Your terms questions answered

DANA transfers usually land in seconds. If your account shows no credit after 5 minutes, check your DANA app for a failed transaction notification. Contact our support team with your transaction ID and we trace the hold with DANA within 1 hour. Reversals are credited to your DANA wallet by the next business day.

You can request a withdrawal anytime your account balance is positive. Withdrawals via OVO, GoPay or QRIS process within 15 minutes after verification. Bank transfers take up to 2 hours. Holds occur only if we detect unusual account activity or if your withdrawal amount exceeds your verified deposit history by a large margin—in those cases we verify identity before releasing funds.

We verify your identity against deposits and withdrawals to prevent fraud and meet local payment rules. You may be asked for a government ID photo or bank statement. This process takes under 1 hour for most cases. Verified accounts unlock faster payouts and higher withdrawal limits.

Yes. Closed accounts can be reopened by contacting support with your original email and identity documents. The process takes 24 hours. If your account was suspended due to policy violations, reopening is not available, and you'll receive a final explanation email.

We retain your account history, transactions and chat logs for 7 years from closure. This covers dispute resolution and compliance with local regulations. After 7 years, data is securely deleted. You can request a full export of your data anytime during that period.

Deposits via DANA, OVO, GoPay and QRIS all count toward your accumulated verified deposit amount. This total sets your daily and monthly withdrawal ceilings. If you want to increase your withdrawal limit, contact support with proof of additional income or savings, and we review within 48 hours.

Open live chat immediately and tell us which device or payment method looks suspicious. We freeze your account temporarily, verify your identity by email, and reset your password. Then we review the last 30 days of activity with you to identify unauthorized plays before reactivating the account.

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