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How bola21 Protects Your Privacy

When you open an account with us and fund it through DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity and process…

Account security verified at loginPayment data encrypted end-to-endYour contact details kept confidential
Explore the Lobby Read FAQ
bola21 How bola21 Protects Your Privacy
REACH US DIRECTLY

Contact Us About Your Data

Live Chat Open your account settings and select Support Chat. Our team responds during lobby hours and can answer privacy questions or help you update your contact details and account preferences immediately.
Email Support Send a data request or privacy concern to our support mailbox. Include your account email and username. We aim to respond within two business days with confirmation of what data we hold or steps to amend your details.
Account Settings Log in to bola21, navigate to Profile and then Privacy Settings. You can review your stored contact information, connected payment methods, and login history directly. Update your phone or email address without leaving the dashboard.
HOW WE GUARD YOUR ACCOUNT

Data Security and Account Privacy

Encrypted Deposits

Every transaction you make via DANA, OVO, GoPay or QRIS is encrypted from your device to our payment gateway. Your banking credentials are never stored on our servers; we only retain confirmation of successful deposits and your account balance.

Session Management

Your login session expires after 30 minutes of inactivity on shared devices. When you open bola21 on your phone or desktop, we log your device type and location for security verification. Unrecognized login attempts trigger a confirmation email before access is granted.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No advertising or tracking cookies follow you outside bola21. You can clear cookies from your browser settings without losing your account; your next login will re-establish your session.

Withdrawal Verification

When you request a withdrawal to your DANA, OVO, GoPay or QRIS wallet, we verify your identity by confirming the registered phone number matches your account. This two-step check ensures funds go only to the account holder; no third party can receive your payouts.

Data Retention

We keep your account data active while your membership is open. After account closure, transaction records are archived for compliance purposes where local law requires; your personal contact details are purged within 90 days unless you request otherwise.

Your Privacy Rights

Where local law permits, you have the right to request a copy of all data we hold about you, correct inaccurate information, or ask us to stop using your details for secondary purposes. Contact Support Chat or email us with your account email to initiate a formal request.

Privacy Policies — Frequently Asked

We collect your name, email, phone number, date of birth and banking details when you register and deposit. We also log your device type, browser and IP address when you log in for security purposes. We do not ask for your banking passwords; DANA, OVO, GoPay and QRIS handle payment authentication directly.

Your active account data stays with us while you are a member. After closure, transaction history is retained for compliance with local regulation, typically six to twelve months. Your personal contact details — name, email, phone — are deleted within 90 days unless you ask us to retain them.

Yes. Log in to your account, go to Profile → Privacy Settings and review your stored name, email, phone, and payment methods. For a complete data export including login history and transaction logs, contact Support Chat or email us with your account email and we will provide a full report within two business days.

Yes. All transactions are encrypted end-to-end between your device and our payment gateway. We never store your banking passwords or full card numbers; DANA, OVO, GoPay and QRIS manage payment authentication. We only store confirmation that a deposit or withdrawal succeeded and your current account balance.

No. We do not sell or share your personal information with third parties for marketing or advertising. We may share transaction data with payment processors (DANA, OVO, GoPay and QRIS) only to the extent necessary to complete your deposits and withdrawals. Our support team is bound by confidentiality agreements.

If you forget your password, use the 'Forgot Password' link on the login page. You will receive a reset link at your registered email. If your email has changed, contact Support Chat with your account email and phone number on file; we will verify your identity and update your email address in your profile.

Log in to bola21, navigate to Profile → Notification Settings and toggle email, SMS or in-app alerts on or off. Your withdrawal notifications from DANA, OVO, GoPay and QRIS are sent by those services directly; manage those preferences in your payment app settings. Contact Support Chat if you need help adjusting your communication choices.

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